Servicing and Repairs
Servicing and Repairs
Our experienced engineers complete hundreds of services every year on all sorts of kilns and pottery equipment.
Servicing includes comprehensive checking and testing of all the main components to ensure the integrity, quality and safety of the equipment.
A servicing certificate will be issued on completion, detailing all findings and any advisories.
As an overview, for a kiln, this includes:
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- Frame, case, lid, interlock and switches
- Elements
- Brickwork
- Contactor and relays
- Controller/indicator/kiln sitter
- Energy regulator
- Internal wiring, tail wires and connectors
- Thermocouple and compensating cable
- Bungs and auto dampers
- Ventilation and Health & Safety
It is recommended educational and studio kilns and equipment are serviced annually. The length of time elapsed between servicing for hobby ceramists’ equipment varies, usually based on usage. As a gauge, we recommend every 2 years.
We also make call out visits to broken down kilns and wheels and those not behaving as they should! Please see our kiln trouble shooting page for help with indications of maintenance requirements.
Get in touch with us to book in for a service or call out.
Delivery & Installation
For online sales of pottery equipment, you will have the option at checkout for click and collect or pallet delivery by courier. This is to your driveway or kerbside only.
If you require installation of your new kiln, please contact us prior to purchasing to discuss cost and eligibility for a bespoke delivery and installation package.
If you require installation or relocation of a kiln you already own, please contact us to discuss your requirements and arrange a date with our engineering team.
Installation by us ensures your equipment is housed in a safe area with appropriate electrics and ventilation. We can also support with electrical installation or modifications required prior to your kiln install. Please note, any installation may require a site visit prior so the scope can be accurately determined and quoted for.
Spares and Replacements
We have a large array of spares and replacements for pottery equipment in stock – including elements, thermocouples, brickwork and insulation. Some of these are listed on our website, however, if you can’t find what you’re looking for, please contact us as we may be able to provide a solution for you.