We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can find detailed information during the checkout process. Please note we currently do not accept American Express.

Once an order is placed, it enters our processing system quickly. Modifications or cancellations may not always be possible. Please contact us directly (link) as soon as possible to amend orders.

Our return policy allows returns within [number] days of receiving your order. Please see our “Returns & Exchanges” policy for detailed instructions and eligibility criteria.

Unfortunately we do not offer international shipping, for online orders please contact the team to discuss your queries and possible options.

Absolutely! As part of our kiln install package you will receive induction training. For any ongoing queries our team includes experts ready to assist you with any technical queries, troubleshooting, or guidance related to kilns and equipment. We also offer training sessions to educational establishments for multiple staff members.

Here’s a handy trouble shooting guide which may assist you in some common kiln errors.

We collect and re-use all packaging as much as possible. Occasionally we purchase new packaging products to ensure that orders are despatched and received in the best possible condition. We ensure that any new packaging is environmentally friendly and sustainable, and can be recycled. Packaging supplies are reviewed continuously, and we endeavour to recycle as much as possible.

There are various clay types, each with unique properties. Common choices include stoneware, earthenware, and porcelain. The best type depends on your project and firing capabilities.  Look at our clay pages, all clays have the firing tempera

We currently don’t offer regular classes however check our events page for information on pottery classes and workshops hosted by local studios. Also keep an eye out for pop up classes that we host here at Corby Kilns throughout the year.

Kiln size depends on the size, shape and quantity of your making. Our team can assist you in determining the right kiln size based on your specific needs. We also offer a kiln firing service if you’re not quite ready to invest. See this in our services page.

Always wear appropriate PPE as per the manufacturer’s guidance, such as gloves and a mask, when handling raw materials. It is recommended to wet clean areas to absorb the dust and avoid open food and drink . Ensure proper ventilation in your workspace and follow guidelines for safe kiln operation.

13 A kilns can plug straight in to your house hold socket. 16 A will require some modifications to your supply, above this will need consultation with an electrician.